Frequently asked questions.

Who are you and where are you based?

Charisma Fashion is a Ghanaian garment manufacturer in Accra at No. 4 Kanda Highway, Ayawaso Central District. We make apparel for retailers, corporates, schools, hospitals, hospitality, security and defense across Africa, Europe, the Caribbean, the United Kingdom, and the United States.

What is your current manufacturing capacity?

Embroidery up to 17,000 garments per month. Sewing up to 45,000 garments per month. Packing up to 1,000 finished units per day.

What products do you make?

T shirts and polos, shirts, school uniforms, medical and hospitality wear, aprons, denim, cargo and outdoor gear, reflective vests, tactical and parade uniforms. Ask if you need a category not listed.

Do you work with client supplied materials?

Yes. Most clients send their own fabrics and trims. We also offer Charisma sourced bills of materials when you want tighter quality control, better landed cost, or faster lead times.

Can you source materials for us?

Yes. We source cotton in West Africa, recycled and performance blends from trusted global mills, and local trims to reduce transport miles. We set specs, test before bulk, align Incoterms, and keep a backup mill to protect your schedule.

What are your typical MOQs?

We support pilot runs and scale production. Typical starting points are 200 to 500 units per color depending on fabric, trims, and construction. We confirm MOQ in your quote.

How long do samples take?

First prototypes are usually ready in 7 to 14 days after we receive complete tech packs and materials. Fit and PP samples follow once changes are approved.

What is your bulk production lead time?

Most orders run 4 to 8 weeks after PP sample, materials in house, and payment terms are met. Lead time depends on fabric lead, approvals, and order size.

What quality systems do you use?

Inline inspection at each stage, end of line audits based on AQL, retention samples, and full traceability by lot and PO.

Are you certified and audited?

Yes. ISO 9001:2015 Quality Management System certified by SGS. SMETA audit complete and listed on the Sedex platform.

Are you part of any industry bodies or export programs?

Yes. Registered under the Ghana Free Zones Authority and a member of AGAM, the Association of Ghana Apparel Manufacturers.

What shipping terms do you offer?

EXW, FOB Tema, CIF to your port, and DDP on request with partners. We ship by air for speed or by sea for best landed cost.

How long does shipping take?

Air is typically 3 to 7 days door to door. Sea freight is typically 3 to 5 weeks port to port depending on destination.

Which markets do you export to and do trade preferences apply?

We export globally. Preferences under AGOA or EU agreements may apply depending on rules of origin. We advise case by case in your quote.

What information do you need to quote?

Style description, target fabric and weight, size range, quantities per color, testing or compliance needs, packaging and labeling requirements, delivery window, and destination. Attach any tech packs or references.

What are your payment terms?

Bank transfer is standard. Letters of credit are available for established partners. Typical terms are deposit at order and balance before shipment. We confirm terms in your PI.

Can you handle barcodes, polybags, and retail packaging?

Yes. We can follow your brand manual or propose standard pack out. We also handle stickers, hangtags, and carton labels.

How do you protect our designs and data?

We sign NDAs on request, restrict file access to your project team, and archive data securely per our privacy policy.

What is your refund or return policy?

If goods arrive defective or off spec, notify us within 7 days. We will replace or refund after inspection. Custom items are not refundable unless workmanship is faulty. See our Refund and Return Policy for full terms.

What is your privacy policy?

We collect only what we need to process orders, respond to inquiries, and improve the site. We do not sell data. See our Privacy Policy for details.

Do you offer live chat?

Yes. Use the chat bubble during business hours for real time help. You can also email info@charismafashiongh.com or call or WhatsApp +233 50 234 6863.

Can we visit the factory?

Yes. Factory tours are by appointment. We also host educational excursions for vocational schools.

What is your CSR focus?

We support practical skills and education. Recent initiatives include donating lab coats to Kanda Vocational Institute and running guided learning visits on the production floor.